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Colleague Experience & Innovation Senior Manager

Lloyds Banking Group · Leeds, Halifax or Bristol (hybrid)

£78,098–£91,880 · posted 22 Oct 2026Apply on employer site ↗

What the job involves

Redesigns how People (HR) services are delivered using AI and agents: service design, where people and AI hand over to each other, and the governance around it.

The ad's duties fit the usual pattern for AI-heavy roles roles. That usually means:

  • Do the core job (operations, HR, CRM, finance, programme management).
  • Lead the rollout of AI tools or automation within that area.
  • Redesign the team's processes around those tools.
  • Train colleagues and measure the results.

Who it suits

People already doing this job who want AI rollout to be a bigger part of it.

Why it's on Second Wave AI Jobs

AI-heavy role

The title doesn't mention AI, but rolling out or running AI tools is written into the core duties. Lloyds Banking Group isn't an AI company. How we choose jobs.

This summary is written by Second Wave AI Jobs from the public ad. Always read the full ad before applying.

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