Accenture · London
Professional and business services
A manager in Accenture Song's customer service practice who leads AI strategy work for clients. The job builds business cases for agentic AI in customer service, sets delivery roadmaps, and advises on AI governance, tool choice and operating models.
The ad's duties fit the usual pattern for transformation roles. That usually means:
Programme, change and transformation managers who can lead a business through new ways of working.
AI in title
The job title names AI, and AI is the main purpose of the role. Accenture isn't an AI company. How we choose jobs.
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