IAG Loyalty · Warrington (hybrid)
Transport and logistics
Finds and shapes uses of AI and automation across customer servicing at IAG Loyalty, the business behind Avios. You assess ideas such as conversational AI and agent-assist tools, work with Customer Experience, Operations, Product and Technology teams, and build understanding of AI across Customer Contact. Hybrid in Warrington, at least two days a week in the office.
From the ad, in plain English:
Hands-on people from operations, business analysis or systems roles who like building practical fixes.
AI in title
The job title names AI, and AI is the main purpose of the role. IAG Loyalty isn't an AI company. How we choose jobs.
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