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Customer Operations Specialist

Lyst · London, England, United Kingdom

Pay not listed · posted 5 Oct 2026Apply on employer site ↗

What the job involves

Runs the systems behind Lyst's customer care in London: AI workflows that answer routine queries, automation of manual back-office tasks and the reporting that explains why customers get in touch.

From the ad, in plain English:

  • Implementing AI workflows that handle high-volume queries such as refunds, order status and returns, and tuning when they hand over to people
  • Automating recurring manual tasks such as GDPR deletions and chargebacks, and measuring deflection and accuracy
  • Owning customer ops analytics and dashboards, and feeding the findings back to Product teams

Who it suits

Hands-on people from operations, business analysis or systems roles who like building practical fixes.

Why it's on Second Wave AI Jobs

AI-heavy role

The title doesn't mention AI, but rolling out or running AI tools is written into the core duties. Lyst isn't an AI company. How we choose jobs.

Hiring for a role like this? List it on Second Wave AI Jobs. Free to post until 31 Jan 2027, then paid. Founding employers keep launch pricing. See what similar UK ads pay.

This summary is written by Second Wave AI Jobs from the public ad. Always read the full ad before applying.

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