AI Support Operations Specialist
Runs PortSwigger's customer support system from Knutsford, tuning AI-assisted resolution and routing so more cases are solved without back and forth and the right ones reach a named person.
Non-technical AI roles at employers in UK technology, media and marketing, for job seekers from ops, HR, marketing and finance. Every job links to the employer's own ad.
There are 15 live non-technical AI jobs in UK technology, media and marketing on this site, checked on 28 Oct 2026. They come from 12 named employers, including WPP, PortSwigger and Checkatrade, plus 2 recruiter ads where the ad gives the sector but not the employer. The most common are AI operations and implementation roles (5 of 15).
Of the 15 live jobs, 5 are AI operations and implementation roles, 5 are AI-heavy roles, 4 are AI transformation roles and 1 is an AI enablement and adoption role.
Of the 15 live listings in UK technology, media and marketing on this site, 3 state an annual salary, ranging from £35,000 to £90,000 (checked 28 Oct 2026).
| Role | Employer | Advertised pay |
|---|---|---|
| Senior Reporter (AI editorial) | Investor relations publisher (via Lipton Media) | £40,000–£45,000 |
| Customer Service CRM Product Owner | Consumer technology business (via Morgan McKinley) | £80,000–£90,000 |
| AI Operations | Thirdfort | £35,000–£45,000 |
What this can't tell you: these are only the ads listed on this site, not every job in the sector. Many employers don't state pay, and a few ads can move a range a long way. Use it as a rough guide, not a salary survey.
By location: London (10), Elsewhere in the UK (3), Manchester (3), Remote (2), Leeds (1). Some jobs list more than one place.
It's our own call, made from what the employer does and its own ad. A recruiter ad that hides the employer is only counted here when the ad names the sector.
15 live jobs in UK technology, media and marketing, checked live on 28 Oct 2026.
Runs PortSwigger's customer support system from Knutsford, tuning AI-assisted resolution and routing so more cases are solved without back and forth and the right ones reach a named person.
Sets the product strategy for the internal tools Checkatrade's Sales and Operations teams use, with a brief to make AI and automation core to how those teams work.
Automates Oyster's multi-country payroll processes with tools such as n8n, Alteryx and LLMs, building checks, audit trails and exception queues so pay data stays accurate.
Leads how The Economist's editorial teams adopt AI in their workflows, balancing new ways of working with the paper's standards.
Builds and runs AI and automation for dentsu's SEO team, from Power Automate flows and Copilot agents to training colleagues and keeping the team's AI roadmap.
Reports for a B2B publisher serving the investor relations community and builds and oversees the AI tools its small editorial team uses, acting as the human check on what gets published.
Owns the customer service CRM roadmap, much of it about introducing AI, chatbots, automation and self-service.
Heads Lucanet's international support team and leads its move to AI-first support, rolling out chatbots, automation and self-service while keeping a personal service for customers.
Owns the financial reporting platform and model at Duetto, a hotel revenue software company, and builds AI workflows with tools such as Claude to speed up reporting and the month-end close.
Owns the value side of WPP's internal AI programme: making sure tools like Copilot and AI workflows are embedded in how people work, and that the benefits are measured and reported.
Owns the Salesforce backlog and roadmap in Vivedia's AI Enablement team, mapping how work flows and handing scoped AI and automation opportunities to the AI Solutions Engineer.
Leads AI and automation projects inside customer service operations, from discovery to deployment, working with the AI Automation Lead. Most of the job is AI rollout, although the title doesn't mention AI.
Runs WPP's biggest internal AI projects end to end, embedding AI agents into core business processes and tracking adoption and business value.
Runs AI strategy workshops and maturity assessments for brands, builds prioritised use-case roadmaps with a business case, and guides clients from vision to implementation.
Sits in Thirdfort's TechOps team and builds automations and AI workflows for teams across the business, using tools such as n8n, Python and Notion AI agents.
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